bajj99 Privacy Policy Protecting Your Personal Information

Last Updated: January 2026 — This policy may change from time to time. For important changes, we will notify you by email or through a notice on the platform.

Introduction and Applicability

bajj99 ("we", "our", "platform") operates a trusted online betting and casino service for players in Bangladesh. This privacy policy ("policy") applies to the bajj99 website, mobile version, and all related services.

By using our service, you accept the terms of this privacy policy. If you do not agree with these terms, you are advised to stop using our platform. This policy applies only to individuals aged 21 or older.

bajj99 places the highest importance on user privacy. Our goal is to be fully transparent about how we collect and use your personal information, and to ensure the security of your data.

This privacy policy works alongside bajj99's terms and conditions. Please read both documents together.

What Information We Collect

bajj99 collects only the information necessary to provide our services. Below is a detailed breakdown of the types of information we collect.

2.1 Registration Information

When you open an account with bajj99, we collect the following information:

Full name (as per national identity card)
Date of birth (for age verification — minimum 21 years)
Email address
Mobile number
Residential address
Preferred payment method (bKash, Nagad, Rocket, Upay, or bank account)

2.2 Identity Verification Information (KYC)

To ensure responsible gaming and the security of financial transactions, bajj99 follows a Know Your Customer (KYC) process. The following information may be required in this process:

Copy of National ID (NID) or passport
Bank statement or proof of mobile banking transactions
Utility bill or similar document for address verification

2.3 Automatically Collected Information

When you use bajj99, certain information is collected automatically. This information is primarily used to improve the platform and ensure security:

IP address and device information (browser, operating system)
Login time and session information
Game play history and betting patterns
Information collected through cookies and similar tracking technologies
Customer support communication records (live chat, email)

Purpose of Using Information

bajj99 uses collected information only for legitimate purposes. We never use your information for unnecessary or unethical activities.

3.1 Primary Purposes

Facilitating account registration and management
Processing betting, deposit, and withdrawal transactions
Providing 24/7 Bengali support and customer service
Ensuring age verification and responsible gaming
Preventing fraud and money laundering
Meeting legal obligations

3.2 Platform Development and Personalisation

Recommending games based on your preferences
Presenting bonus and promotion offers in a relevant way
Identifying and resolving technical issues on the platform
Further improving the user experience

3.3 Communication

We may contact you regarding the following:

Important account-related notifications
Transaction confirmation messages
Notifications of changes to the privacy policy or terms and conditions
Security alerts and updates
With your consent — promotional offers and newsletters

You can opt out of promotional communications at any time by contacting us via live chat or email. However, it will not be possible to stop important account and transaction notifications.

Information Sharing and Disclosure

bajj99 never sells or rents your personal information. However, in certain circumstances we may share information on a limited basis.

4.1 Trusted Third Parties

Necessary information may be shared with certain trusted third parties to operate our services. These third parties process information according to our instructions and may not use this information for their own purposes:

Payment processing service providers (bKash, Nagad, Rocket, Upay, banks)
Identity verification service providers
Cybersecurity and fraud prevention organisations
Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, etc.) — only information necessary to operate the games

4.2 Legal Requirements

bajj99 may be required to disclose information to authorities in the following circumstances:

By court order or lawful legal process
To comply with anti-money laundering laws (AML)
At the request of a government agency investigating fraud or criminal activity
To protect the rights, assets, or safety of bajj99 or third parties

4.3 Business Changes

In the event of a merger, acquisition, or asset sale, your information may be transferred. If such a change occurs, we will notify you in advance and, where applicable, seek your consent.

Cookie Policy

bajj99 uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help us improve your experience.

5.1 Types of Cookies We Use

Essential cookies: Maintaining login sessions and ensuring security — without these the platform will not function properly.
Functional cookies: Store your language preferences, game settings, and other personalisation information.
Analytics cookies: Collect anonymous statistics to understand how the platform is used.
Security cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may limit the functionality of the platform. By continuing to use our platform, you are considered to have consented to the use of cookies.

Data Security Measures

bajj99 uses modern technology to ensure the highest level of protection for your personal and financial information.

SSL encryption: All data transmissions are secured with 256-bit SSL encryption.
Secure servers: Our servers operate in accordance with industry-standard security protocols.
Access controls: Only authorised staff can access information required for their specific role.
Regular security reviews: Our security systems are regularly reviewed and updated.
Password protection: Passwords are never stored directly — only encrypted hashes are kept.
Two-factor authentication: Two-factor authentication (2FA) is available to keep your account secure.

Important: bajj99 will never ask for your password or full payment details via email or live chat. If anyone requests this information, notify our support team immediately.

Data Retention Period

bajj99 retains your information only for as long as necessary or as required by law.

7.1 Active Accounts

While your account is active, we retain all your information. This information is necessary for service delivery, security, and legal compliance.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period:

Financial transaction records — as required by law
Identity verification information — for fraud prevention
Customer support communication records — for quality assurance

After the specified period, information is securely deleted or converted into a form that is no longer personally identifiable.

Your Rights

Every registered user on bajj99 holds the following rights over their personal information. Contact our support team to exercise these rights.

Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

Right to Rectification

If any of your information appears to be incorrect or incomplete, you may request a correction.

Right to Erasure

In certain circumstances you may request the deletion of your information, though this may not be possible where legal obligations apply.

Right to Object to Processing

You have the right to object to your information being used for specific purposes.

Right to Data Portability

You may request your personal information in a structured, machine-readable format.

Right to Restrict Processing

In some circumstances you may request that the processing of your information be temporarily paused.

To exercise any of the above rights, contact our 24/7 live chat support or email us at: [email protected] — we typically respond within business days.

Privacy of Minors

bajj99 is intended solely for adults aged 21 or older. We do not knowingly collect information from anyone under the age of 21.

If we become aware that information from a minor has been collected, we will immediately close that account and delete the information. If you believe a minor has opened an account on our platform, notify us immediately at [email protected].

Parents and guardians are requested to keep children and teenagers away from online gaming and betting sites. To learn more about responsible gaming, visit our responsible gaming page.

Changes to the Policy

bajj99 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:

The date of the change will be clearly noted on the website
A notification will be sent to the registered email address for important changes
A notice of significant changes will be visible upon logging in to the platform

Continued use of the platform after the updated policy is published will be considered as your acceptance of the new policy. If you disagree with the policy, please request closure of your account.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Live Chat: 24/7 Bengali support — via the bajj99.lat website

Email: [email protected]

Our data protection team will review your request as soon as possible. For complex matters, it may take a little more time to respond, but we will always keep you informed about the progress.

For related information, please also see our other policies: Terms & Conditions and Responsible Gaming.